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About Digital Art / Professional Member ErfanMale/Indonesia Group :iconeverythingtekken: EverythingTekken
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As i already wrote on my previous journal , that i got chargeback issue with paypal,but thankfully with some process i finally be able to get my money back ,

i don't know what :iconkidhero10000: intention trying to get his money back after receiving the finished artwork commision from me,i hope he is not into some kind of trouble coz he is not responding to any of my email.

anyway, if one of you are in the same position with me having the chargeback issue from buyer which in the claim that he said the item he received doesn't match what he want .( which is completely false), just let paypal know what really happened ,

what i did is iam sending all the conversation log i ever have with the buyer to paypal (i did screen capture of my email conversations), let paypal know that you did nothing wrong on the agreement. i did this by using the "contact us" section on paypal page, cause on paypal resolution center there are no option for us that represent our defense (selling digital artwork via email,cloud).

with some reviewing process finally paypal decide to close the claim and i got my money back, in their statement written " We are denying your buyer’s claim because the item you sold was virtual,digital, or intangible, which is not covered under PayPal Purchase
Protection. We only cover claims involving physical items that can be shipped and tracked" 

case closed.. thankfully

BUT! at this point i suddenly received case appeal (yes they can submit case appeal), buyer said
 the item he received doesn't match his original description. wth?

again i contacted paypal via email and reconfirm that i already shown any necesarry proof that i did nothing wrong

in Paypal second statement said "PayPal Purchase Protection does not cover claims disputing an item’s attributes or quality. As a result, they cannot take any action in this matter."

so yeah thankfully finally Paypal decide that the case is in my favor.everthing goes normal again.

well thats it,i hope this informations help.

Er
  • Listening to: Fallin in love
  • Watching: KOF XII trailer.
  • Playing: Street Fighter 4

deviantID

erufan
Erfan
Artist | Professional | Digital Art
Indonesia
Current Residence: Jakarta indonesia
Operating System: xp
Favourite cartoon character: Chun Li
Personal Quote: an artist is not the art
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:icongodhoodcomics:
godhoodcomics Featured By Owner Apr 21, 2014  Student Digital Artist
Available for commision?
Reply
:iconerufan:
erufan Featured By Owner Apr 23, 2014  Professional Digital Artist
yup.PM me :)
Reply
:icontomi-saavedra:
tomi-saavedra Featured By Owner Jan 27, 2014
unbelievable work! look at mine tomi-saavedra.deviantart.com/a…
watch meee!
Reply
:icondjamorqua:
DjamOrqua Featured By Owner Jan 18, 2014  Student Traditional Artist
Hi Erfan! I let you this message because I was really impressed by your works (coloring and linearts), and also because I'm a fighting games player too ahah. Keep up the good work :)
Reply
:iconerufan:
erufan Featured By Owner Feb 17, 2014  Professional Digital Artist
Hadooooookeeeen!! :)
Reply
:icongarfunkerl:
Garfunkerl Featured By Owner Aug 22, 2013
Nice style
Reply
:iconwei777:
wei777 Featured By Owner Aug 1, 2013
hi ! I really love your work , can you tell me plz which graphic tablet do you use ?
Reply
:iconphoenixhba:
PhoenixHBA Featured By Owner Feb 15, 2013  Hobbyist Artist
posted that x 23 piece thanks again
Reply
:iconkaedegirl:
Kaedegirl Featured By Owner Jan 4, 2013  Hobbyist Traditional Artist
Happy New Year my dear :) may this year bring you all the good things you deserve to get :)
Reply
:icondestructorcat:
DestructorCAT Featured By Owner Dec 18, 2012  Student Digital Artist
Your gallery is quite lovely! : ) +WATCH
Reply
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